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How can we help you?

You can browse the topics below to find what you are looking for.

What CBD formula is right for me?

Which Ananda CBD product best suits your needs? Click here for a quick reference.

Why is my order having processing issues?

Just because the order shows it is processing doesn’t mean the charge has been finalized. Our credit card/debit card processing company holds the amount of an order for 24-48 hours until the charge is verified and processed. It is basically holding a spot in line to become finalized. The number one issue that we run into with processing orders is that the address associated with the card is incorrect. Always double check that the billing address is correct this will not be caught by our system until 24-48 hours and is the main issue when duplicate processing amounts are observed. If you are having issues with this PLEASE call right away and do not try multiple purchases as those will show up as processing.

Do you do purity testing of your oils?

Absolutely! As standard practice, we verify each essential oil for it’s authenticity. Please see our Quality Assurance page for how we confirm the purity of our essential oils. You may also enjoy reading more in depth about Our Pursuit of Science.

What shipping options do you offer?

We ship all domestic orders using USPS, our international orders are shipped through DHL.

For full details on all shipping options, costs and delivery expectations, please see our Terms and Policies page.

PLEASE NOTE: If you make a purchase on both our separate Essential Oil and CBD Sites, our system does not have a way to automatically detect this and offer you a single combined shipping rate. We go through all orders in the morning during work hours and combine what we see, we then reach out to offer you a refund for the difference. To help us ensure we see your multiple orders, please email us at with your order #’s from both sites. We will combine your orders and refund you the difference of the combined shipping rate!

What is the order minimum for Free Shipping?

Any order with a subtotal of $175 or more will receive Free Shipping!

When can I expect to receive my order?

We make every effort to ship your order within 24 hours of receipt, Monday – Thursday between 8am – 5pm MT. You will get a confirmation email and tracking number when your order is shipped. You can track your order via the link in your confirmation email.

See our Terms and Policies page for more information.

How can I track my order?

You can track your order easily at You will receive a shipping confirmation email when your order is shipped. The confirmation email includes a tracking number, which can be checked at using the postal service’s “track and confirm” system.

Note: On occasion, the postal service does not scan boxes “in” when they are first received, and your order may not appear in their system until it is sorted through its first main transfer location. This may take 24 hours between the time you receive your order confirmation email, and the time the postal system has record of your package on its website. The “tracking number” will also serve as a delivery confirmation number, informing us that your package has been delivered.

How do I cancel or change an order?

All cancellations or changes to any order should be requested by 12:00 pm Mountain Time. Call us during business hours M-Th, 8:00am – 5:00pm MT at 303-440-3766 or toll free at 888-758-6360. Notifying us within these parameters can save you a 25% restocking fee which will be applied in instances where we have packed and shipped your order before receiving a notification.

We process orders on a first come, first served basis and most orders are shipped within 24 hours on business days.

Do you ship internationally? What is the cost?

Yes, we do ship internationally. International shipping costs are calculated by DHL. You can expect to see a shipping charge anywhere from $10 – $50 depending on weight and location. For complete details on international shipping, options, and costs, see our Terms and Policies page.

Your total cost will be sent to you by email when we process your order. We make efforts to consciously pack your order safely in a small, flat rate box to help keep the shipping costs down. We also choose the most cost effective way to ship.

Note: At our discretion, we may require International Express for some orders based on contents, weight and cost to ensure we and you can track the order. You are required to purchase insurance for the amount of your order.

What is your Return Policy?

Our Return Policy (in brief): The Ananda Apothecary does not accept returns or offer refunds on any purchase unless it is damaged or defective. We can not accept any bottles that have been opened. In the event of a return, the bottle must remain unopened and returned within 15 days of purchase. Defective product is described as: damaged in shipping, broken or leaking bottles during shipping, or any product that is deemed to be compromised of its integrity from the shipping process. See our Terms and Policies page for more information.

Note: Shipping Responsibility on Returns
The customer is responsible for the shipping cost to return any products.

Do you offer product support/protocol guidance?

We do our best to provide you with consummate information right here on our website. If you have specific questions pertaining to your personal condition, or how to use essential oils for yourself or another, it’s more appropriate for you to seek guidance and protocol support by a natural health professional in person. We offer what we can… and abide by the law on what we can not provide for you. See more below.

WE CAN: assist you in describing what the “traditional” uses of the majority of the essential oils are, as well as what the latest scientific information is regarding the efficacy of certain oils for certain health conditions. For example, we can tell you that “Benchmark Thyme” essential oil has been shown highly effective in eradicating the MRSA bacteria, or that Melissa has been shown to be effective at treating herpes simplex outbreaks, or that the essential oils in the Super Immune blend all have research backing their anti-viral effects. We can also tell you how oils are often used for a wide variety of applications.

WE CANNOT: give you a specific protocol for use of the oils for any serious medical condition, we always recommend that you speak with a medical professional in these circumstances.

Do you use environmentally friendly packaging?

Absolutely! We do our best to be conscious of our impact on the environment. You’ll notice that your invoice is printed on 100% recycled paper; our packing “wadding” paper is also 100% recycled; and we use starch packing “peanuts” which are completely biodegradable.

How can I receive special sales or promotions on products?

Sign up for our Newsletter! It’s easy and quick to do, and you’ll be the first to know about the latest sales! You’ll receive an email when anything is on sale, offered as a special, when there are free giveaways or contests, and when a new product hits our lineup.

Also check out our Sales page to see what we have going on at any given point in time!